1. When will I receive my order?

We usually take about 48h to process your order, then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.

Sometimes there are delays due to things out of our control. If your parcel is time-sensitive, let us know. We do offer overnight shipping on request.

2. What is your exchange policy?

Our online and store exchange policy is two weeks.

Item must be unwashed and unworn, in its original condition with its tags still attached.

To exchange an item with us simply send us a message so we may forward you the return address.

Alternatively, book an appointment to bring the item to our studio within two weeks of purchase.

Make sure you have your digital receipt since we can't exchange items without it.

Unfortunately, no exchanges or refunds on sale or vintage items.

If you return an item that came with free shipping, unfortunately, we can’t refund the shipping costs to you.

We understand this is inconvenient but to keep offering this service, it's the way the cookie has to crumble.

We do have a size guide on our website to assist you in finding your correct size.

PLEASE NOTE: custom made items can unfortunately not be refunded or exchanged as we often make specific changes to them for your unique needs.

3. Do you ship internationally?

Yes! Just send us a message and we'll send you a quote. We are dependent on other service providers for the quote, so please give us a day or two.

4. The item I want is sold out, will you restock it?

Many of our items are available for order, even if they show out of stock.

Because of our small space, we don't carry all items in all sizes and colours at all times, but we can easily make one for you.

It just means that you'll have to wait a little longer to receive it.

Alternatively, you can sign up to 'get notified when an item is back in stock. Simply add your email on the item you're interested in.

This also helps us see what's in demand and allow us to make more quantities during our next rollout.

5. How do your pre-orders and made-to-order work?

Most of our locally made designs are available for pre-order or made-to-order.

What that means is we only make the item once you order it.

That also means if you saw one of our designs but you would prefer it in a different colour or fabric just let us know and we can make it for you just the way you want it.

It's our way to prevent more waste from being created in an industry that's already famous for creating excess waste and contributing to climate change.

6. I love my item, can I tag you in my post?

Yes!! We love seeing you in our garments.

If you are extra proud of your styling please send the photo to us at hello(at)bloodorange.co.za and we will add it to our feed.

7. Can I come to try something on at your studio?

You are more than welcome to visit us at our studio.

Simply send us a message and we'll let you know when we're open.

If you are looking for something specific to try on you're welcome to send us a message and we'll let you know if the item you are interested in is currently available.

8. Can I still come to your physical store?

Unfortunately, an increase in crime has led to the sad decision to close our physical store.

​Once we find a new suitable location we will re-open, but until then we will only be online and at pop-ups.

9. If I am in Cape Town, can I come to pick up my order?

Yes, we will allow free pick-ups at our studio.

Once you have placed your order, we'll send you an email with our available times. Please let us know whether you would prefer to come during the week or over weekends.

Unfortunately, our website hosts doesn't offer a faster collection check out, it still forces you to type out your whole address even if you are only picking the item up. Don't get a fright, once you have added your details the free collection option will appear.

10. Do I have to wear a mask to pick up my item from the studio?

As per Government regulations, you have to wear a mask when entering any store.

During this bizarre time, we're all just trying to stay safe so we appreciate you keeping your mask on at all times while you are in our studio.

11. I bought a 100% cotton or linen item and I'm not 100% sure how to wash it?

With all natural fabrics they can easily fade or shrink if not taken care of properly. For any bright colour item remember to wash it with similar colour items. We also recommend handwashing natural fabrics if possible, if not, just stay away from heat.

12. I have a question that's not covered in your FAQ's?

Something was bound to slip through the cracks and we definitely wanna hear what it is.

Just send us a message via our contact form or email us at hello(at)bloodorange.co.za