1. When will I receive my order?
We usually take about 48h to process an order and then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.
Please Note: During the lockdown level 4, we are only allowed to ship winter items. Other items will only be shipped out once lockdown limitations are lifted. Believe me, we're as bummed as you are.
2. What is your exchange policy?
Our online and store exchange policy remains the same: two weeks.
Item must be unwashed and unworn, in its original condition.
To exchange an item with us simply send us a message so we may forward you the return address.
3. Do you ship internationally?
Unfortunately, with different countries currently in different states of lockdown, we can't guarantee when an item will reach its final destination, therefore we are avoiding international shipping.
If you are very keen on an item you are welcome to slide in our DM and we can see what we can organise.
4. The item I want is sold out, will you restock?
We do restock certain items. If you are curious just send us a message. We got you!
5. I love my item, can you tag you in my post?
Yes!! We loooove seeing you in our garments.
6. Can I come to try something on at your physical store?
You are more than welcome, but RN our Cape Town store is closed.
We are excited to let you back in as soon as the world is a little less chaotic.
7. What can I order during level 4?
From the 1st of May 2020, we are allowed to sell 'winter clothing.' If that quotation marks didn't give it away, what exactly is included in this category has been extremely vague. We have created a Winter page where you are welcome to see what is allowed to be shipped during level 4. I want to add that the page is subject to change according to regulations.
8. I'm based in Cape Town, can I come to pick up my item?
Yes! We will allow pick-ups during level 4, but by appointment only. Pick-up days are Wednesday from 11:00 to 14:00, at our Beckham Street store.
Only items already bought and paid for may be collected, the shop will not be open for browsing.
To qualify for Wednesday pick up, item will have to be bought and paid for by latest 12:00 on Tuesday, any item ordered after the cut-off will only be available the next Wednesday.
9. Do I have to wear a mask to pick-up my item from the shop?
As per new government regulations, you have to wear a mask when you leave your home, so you have to wear a mask in order to collect your items.
10. What if I order something that's not a winter item?
You are still welcome to buy anything you see on our website, but, unfortunately, we will only be able to ship it once government regulations are lifted. Currently, that means at level 3.
11. I have a question that's not covered in your FAQ's?
Something was bound to slip through the cracks and we definitely wanna hear what it is.
Just send us a message via our contact form or email us at hello(at)bloodorange.co.za