1. When will I receive my order?
We usually take about 48h to process an order and then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.
2. What is your exchange policy?
Our online and store exchange policy remains the same: two weeks.
Item must be unwashed and unworn, in its original condition.
To exchange an item with us simply send us a message so we may forward you the return address.
Unfortunately, no exchanges or refunds on sale or vintage items.
3. Do you ship internationally?
Yeah! We're still a bit rusty, but send us a message and we'll send you a quote.
4. The item I want is sold out, will you restock?
We do restock certain items. If you are curious just send us a message. We got you!
Alternatively, you can sign up to be notified when an item is back in stock.
5. I love my item, can you tag you in my post?
Yes!! We loooove seeing you in our garments.
6. Can I come to try something on at your physical store?
You are more than welcome, but unfortunately, we can't reserve items without payment. You're welcome to send us a message and we'll let you know if the item you are interested in is currently in-store.
7. What can I order during level 3?
During Level 3 all items are allowed to be bought and shipped. Yay!
8. I'm based in Cape Town, can I come to pick up my item?
Yes, we will allow pick-ups.
Once you have placed your order, you're welcome to come to the shop and collect it the next trading day.
9. Do I have to wear a mask to pick-up my item from the shop?
As per new government regulations, you have to wear a mask when you leave your home, so you have to wear a mask in order to collect your items.
10. I have a question that's not covered in your FAQ's?
Something was bound to slip through the cracks and we definitely wanna hear what it is.
Just send us a message via our contact form or email us at hello(at)bloodorange.co.za