1. When will I receive my order?
We usually take about 48h to process an order then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.
Sometimes there are delays due to things out of our control. If your parcel is time-sensitive, let us know. We do offer overnight shipping on request.
2. What is your exchange policy?
Our online and store exchange policy is two weeks.
Item must be unwashed and unworn, in its original condition with its tags still attached.
To exchange an item with us simply send us a message so we may forward you the return address.
Alternatively, bring the item to our store within two weeks of purchase.
Make sure you have your digital receipt since we can't exchange items without it.
Unfortunately, no exchanges or refunds on sale or vintage items.
If you return an item that came with free shipping, unfortunately, we can’t refund the shipping costs to you.
We understand this is inconvenient but to keep offering this service, it's the way the cookie has to crumble.
We do have a size guide on our website to assist you in finding your correct size.
PLEASE NOTE: custom made items can unfortunately not be refunded or exchanged as we often make specific changes to them for your unique needs.
3. Do you ship internationally?
Yes! Just send us a message and we'll send you a quote. We are dependant on other service providers for the quote, so please give us a day or two.
4. The item I want is sold out, will you restock it?
Many of our items are available for order, even if they show out of stock.
Because of our small store, we don't carry all items in all sizes and colours at all times, but we can easily make one for you.
It just means that you'll have to wait a little longer to receive it.
Alternatively, you can sign up to get notified when an item is back in stock.
5. How do your pre-orders and made-to-order work?
Most of our locally made designs are available for pre-order or made-to-order.
What that means is we only make the item once you order it.
That also means if you saw one of our designs but you would prefer it in a different colour or fabric just let us know and we can make it for you just the way you want it.
It's our way to prevent more waste from being created in an industry that's already famous for creating excess waste and contributing to climate change.
6. I love my item, can I tag you in my post?
Yes!! We love seeing you in our garments.
If you are extra proud of your styling please send the photo to us at hello(at)bloodorange.co.za and we will add it to your feed.
7. Can I come to try something on at your physical store?
You are more than welcome to visit us at our store at 7 Beckham Street, Gardens, Cape Town.
We are open Monday to Saturday from 10:00 to 17:00
If you are looking for something specific to try on in-store you're welcome to send us a message and we'll let you know if the item you are interested in is currently available.
8. I'm based in Cape Town, can I come to pick up my order?
Yes, we will allow free pick-ups at our store.
Once you have placed your order, you're welcome to come to the shop and collect it the next trading day.
9. Do I have to wear a mask to pick up my item from the shop?
As per new government regulations, you have to wear a mask when entering any store.
During this bizarre time, we're all just trying to stay safe so we appreciate you keeping your mask on at all times while you are in our store.
Also, please don't be rude to our staff when they ask you to put your mask on. We are just following the law.
10. I have a question that's not covered in your FAQ's?
Something was bound to slip through the cracks and we definitely wanna hear what it is.
Just send us a message via our contact form or email us at hello(at)bloodorange.co.za