Blood Orange

1. When will I receive my order?

We usually take about 48h to process an order and then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.

2. What is your exchange policy?

Our online and store exchange policy remains the same: two weeks.
Item must be unwashed and unworn, in its original condition.
To exchange an item with us simply send us a message so we may forward you the return address.
Unfortunately, no exchanges or refunds on sale or vintage items.

3. Do you ship internationally?

Yeah! We're still a bit rusty, but send us a message and we'll send you a quote.

4. The item I want is sold out, will you restock?

We do restock certain items. If you are curious just send us a message. We got you!
Alternatively, you can sign up to be notified when an item is back in stock.

5. I love my item, can you tag you in my post?

Yes!! We loooove seeing you in our garments.

6. Can I come to try something on at your physical store?

You are more than welcome, but unfortunately, we can't reserve items without payment. You're welcome to send us a message and we'll let you know if the item you are interested in is currently in-store.

7. What can I order during level 3?

During Level 3 all items are allowed to be bought and shipped. Yay!

8. I'm based in Cape Town, can I come to pick up my item?

Yes, we will allow pick-ups.
Once you have placed your order, you're welcome to come to the shop and collect it the next trading day.

9. Do I have to wear a mask to pick-up my item from the shop?

As per new government regulations, you have to wear a mask when you leave your home, so you have to wear a mask in order to collect your items.

10. I have a question that's not covered in your FAQ's?

Something was bound to slip through the cracks and we definitely wanna hear what it is.
Just send us a message via our contact form or email us at hello(at)bloodorange.co.za