1. When will I receive my order?
We usually take about 48h to process an order and then standard shipping takes 3 - 5 working days. You are welcome to track your parcel via the Fastway Tracker.
2. What is your exchange policy?
Our online and store exchange policy remains the same: two weeks.
Item must be unwashed and unworn, in its original condition.
To exchange an item with us simply send us a message so we may forward you the return address.
Unfortunately, no exchanges or refunds on sale or vintage items.
If you return an item that was sent with free shipping, unfortunately we can’t refund the shipping costs to you. We understand this is inconvenient but as a small business we simply can’t afford it. We do have a size guide on our website to ensure assist you in finding your correct size.
PLEASE NOTE: due to the high costs associated with our PayJustNow options we won’t be able to offer a full refund on any purchases made using this option. Only 50% of the original amount will be returned.
3. Do you ship internationally?
Yeah! We're still a bit rusty, but send us a message and we'll send you a quote.
4. The item I want is sold out, will you restock?
We do restock certain items. If you are curious just send us a message. We got you!
Alternatively, you can sign up to be notified when an item is back in stock.
5. I love my item, can you tag you in my post?
Yes!! We loooove seeing you in our garments.
6. Can I come to try something on at your physical store?
You are more than welcome, but unfortunately, we can't reserve items without payment. You're welcome to send us a message and we'll let you know if the item you are interested in is currently in-store.
7. How does your PayJustNow option work?
PayJustNow allows you to purchase any item from our website, while paying it off over two months, interest free.
Once you make your purchase we ship it off just like any other item, so you can to wear your brand new goodies while continuing your payments.
You can read more about how they work on their website.
PLEASE NOTE: due to the high costs associated with our PayJustNow options we won’t be able to offer a full refund on any purchases made using this option. Only a 50% refund will be returned
8. I'm based in Cape Town, can I come to pick up my item?
Yes, we will allow pick-ups.
Once you have placed your order, you're welcome to come to the shop and collect it the next trading day.
9. Do I have to wear a mask to pick-up my item from the shop?
As per new government regulations, you have to wear a mask when you leave your home, so you have to wear a mask in order to collect your items.
10. I have a question that's not covered in your FAQ's?
Something was bound to slip through the cracks and we definitely wanna hear what it is.
Just send us a message via our contact form or email us at hello(at)bloodorange.co.za